Callcredit can only make an amendment to a SHARE record with the authority of the lender concerned. If you believe the SHARE section of your credit file contains inaccurate information, we recommend that you contact the lender involved in the first instance. If they agree that the information is inaccurate, they can make the necessary amendment to the information. Please note that the current balance shown on active SHARE accounts can be up to 6 weeks out of date. The SHARE member will update the current balance each month so if the current balance shown does not reflect the actual balance there is no need to contact the lender (unless the current balance is significantly different). If you would prefer, you may write to us to dispute a SHARE record. We will refer your dispute to the relevant lender on your behalf and respond to you within 28 days. If you write to us to dispute a SHARE record please do so within 6 months of receiving a copy of your MyCallcredit report. You should quote your credit file reference number provided on screen and an explanation of why you believe the information is incorrect and enclose any evidence (such as letters or statements from the lender involved). Please send your dispute to Callcredit plc, Consumer Services Team, PO Box 491, LEEDS, LS3 1WZ.



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